HP 5 year Active Care Next Business Day Onsite Desktop Hardware Support for HP Desktop 400 ProDesk/ProOne Desktop virtual item SN required

Product details

HP 5 year Active Care Next Business Day Onsite Desktop Hardware Support for HP Desktop 400 ProDesk/ProOne Desktop virtual item SN required Overview HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1

• 2] With remote technical support
• predictive device health analytics
• remediation services
• and Next Business Day Onsite Response
• HP Active Care keeps employees up and running in the office or on the go. Features HP TechPulse predictive and proactive alerts and notifications Hardware health monitoring
• provides updated fast health checks on devices in your fleet Hardware device information – including BIOS and firmware updates Auto-ticketing – for hard disk drives batteries needing replacement Remote problem diagnosis and support Next business day onsite hardware support [1] Replacement parts and materials Firmware updates for selected products Benefits Fast response times Optimize uptime by leveraging predictive analytics and proactive insights
• powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device
• IT can more quickly identify needed repairs and make replacements. Quick resolutions Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair. High device uptime Get fast
• reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly. Support type Active Care Duration 5 years Response time Next business day response Coverage window Standard workdays - 9 hours Place of service Remote and Onsite Service method Onsite and Predictive Support Warranty coverage In warranty Care Pack type Electronic Countries/Regions Available Australia